68% of SaaS churn happens in the first 90 days. It's almost never the product. It's the onboarding. See the data →
You send the welcome email. Then nothing. Three follow-ups later, they've lost momentum. Your go-live date slips by two weeks — and your renewal is already at risk.
A client gets stuck. They mention it in passing on a call. By the time it reaches the right person, five days have passed. That's five days of stalled progress — and five days closer to churn.
No shared plan. No visibility into their own progress. No clear next step. Without ownership in the process, clients disengage — and disengaged clients rarely renew.
Three steps from signup to a live onboarding plan — no technical setup, no developer, no training required.
Pick a pre-built SaaS onboarding template or build your own. Add stages, assign tasks to your team or the client, set due dates. Your plan is ready before the kick-off call ends.
Your client receives a personalised welcome email with their full onboarding plan. No app download. No account creation. One click and they're completing their first task — before the call is even over.
Tasks complete. Stages unlock. Blockers trigger instant alerts. At-risk accounts surface before they churn. You spend your time helping clients succeed — not chasing them for status updates.
The number one reason customer onboarding stalls is portal friction. Clients don't want to log into another tool. So they don't. They open the welcome email, intend to deal with it later, and never come back.
Lyniro's email-first approach meets clients where they already are. Every task goes to their inbox with a single "Complete This Step" button. One click. Task done. You're notified. No login, no portal, no friction — ever. Asana pioneered this for internal teams. We built it for your clients.
Hi Sarah,
James from your onboarding team has assigned you a new step in your plan. Here's what needs to be done:
Purpose-built for SaaS customer onboarding, agency project delivery, and consulting — where your client's participation is as important as your team's.
Clients see a clear roadmap — not an overwhelming list. Each stage unlocks as the previous one completes. No confusion. No skipping ahead. Just steady progress toward go-live.
The feature that sets Lyniro apart. Tasks land in your client's inbox. One click completes them — no portal login, no app download, no friction. Completion rates go through the roof.
Messenger-style chat tied directly to the plan. Full history, online status, read receipts. Every conversation stays where the work is — not buried in a separate tool or email thread.
Lyniro watches every plan continuously. Overdue tasks, stalled activity, multiple blockers — flagged automatically so your team can intervene before a difficult renewal conversation becomes a cancellation.
Write private notes your client will never see — strategy, escalation context, internal flags. Toggle any note to "shared" and it appears on the client portal instantly. Complete control, zero awkward moments.
Owner and Manager views with per-CSM performance, pipeline health, churn risk panel, and weekly activity trends. See who's thriving, who needs help, and which accounts are about to go quiet.
Owner, Manager, and Member roles with a proper hierarchy. Managers can view their team's dashboards directly. Everyone sees exactly what they need — and nothing they shouldn't.
Generate your own API keys in seconds. Connect to HubSpot, Salesforce, Zoho, Pipedrive, or any tool via Zapier and Make. No IT team, no waiting, no enterprise contract required.
Task completed? Alert. Client blocked? Urgent alert. Message received? Alert. Stage finished? Alert. Your team always knows what's happening — across every active onboarding plan.
Dock and Arrows are built for enterprise budgets. Lyniro is built for the CS teams that actually need this — without the enterprise price tag.
| Feature | Lyniro | Dock | Arrows | Notion |
|---|---|---|---|---|
| Starting price | $79/month | $350/month | $500/month | $8/user/mo |
| Email-first task completion | ✓ Full | ✗ | Limited | ✗ |
| Built-in native chat | ✓ Native | ✗ | ✗ | ✗ |
| At-risk detection | ✓ Automatic | ✗ | Limited | ✗ |
| Client participation | ✓ Full two-sided | View only | Limited | Manual setup |
| Internal notes + visibility | ✓ | ✗ | ✗ | ✓ |
| CRM compatibility | Any CRM via API | Select only | HubSpot only | Via Zapier |
| Free trial | 14 days, no card | Demo only | Demo only | ✓ |
Start free with your first 3 clients. Upgrade when you're ready. No contracts, no setup fees, cancel anytime.
Onboard your first 3 clients and see the difference. No card needed, ever.
Your first real CS tool. Everything you need to run structured onboarding for 10 clients.
The CS team operating system. Analytics, API, co-branding, and 50 concurrent plans.
Unlimited scale. Custom domain, dedicated support, and full API access for high-volume teams.
We're in early access. Join the waitlist to lock in founding pricing and get priority access when we launch.
Need white label or SSO? Contact us for Enterprise →
We used to chase clients over email for weeks. Now they complete tasks the same day we assign them. The email-first flow is a game changer — they don't even know they're using a portal.
At-risk detection alone is worth the subscription. We caught two accounts heading toward churn because they hadn't completed setup. Intervened, resolved the blockers, both renewed.
We run implementation projects for enterprise clients. Lyniro replaced a mess of Google Docs, Notion pages, and Slack threads. Our clients actually love having their own portal.
Our most-read guides help CS teams master every part of client onboarding software — from applying customer onboarding best practices and using our free customer onboarding checklist template, to learning how to reduce SaaS churn in the first 90 days, measuring time to value in SaaS onboarding, and comparing the best Dock alternatives for client onboarding software.
A stage-by-stage client onboarding checklist template from kick-off to go-live. Copy it free.
Download the customer onboarding checklist template →8 proven tactics to reduce SaaS churn through better customer onboarding — without adding headcount.
Read how to reduce SaaS churn in the first 90 days →More free guides on client onboarding and customer success:
Lyniro is in early access. Join the waitlist and be first to onboard your clients properly — with email-first tasks, at-risk detection, and built-in chat.
Early access is free · No credit card ever · Limited spots available
Lyniro is the client onboarding software built for CS teams who are done chasing clients over email. Join the waitlist — early access is free, and founding pricing is locked in for the first 50 teams.
No credit card required · Early access is free · Limited spots